We read every email that lands in our editorial inbox. Whether you want to flag a misleading bonus, request a re-review, file a complaint about an operator we have rated, or pitch a research collaboration — we want to hear from you.
We acknowledge editorial enquiries within one business day and provide a substantive response within two business days. Player-complaint messages with a documented dispute reference are escalated within four hours during Toronto office hours. Press requests with a deadline should mark the subject "PRESS – DEADLINE" so they are surfaced immediately.
Visits are by appointment only.
KnightSlots EditorialThe editorial desk is staffed Monday to Friday, 09:00 to 18:00 Eastern Time. We do not staff the desk on Canadian statutory holidays. Out-of-hours player-safety messages are routed to an on-call editor who responds within four hours.
Journalists working on stories about Canadian online gambling are welcome to use our editorial team as a source. We provide attributed comment on regulatory developments, operator practices, payment trends and responsible-gambling policy. We do not provide stock-price commentary or speculative comment on takeover activity.
For more on who we are and how we work, please read our about page.